Datacenter migration

Completed
Scheduled for February 24, 2023 at 10:00 PM – February 25, 2023 at 12:09 PM

Affects

Mail servers
Spamfilter1
Spamfilter2
Mail001
Mail002
Name servers
Updates
  • Completed
    February 25, 2023 at 12:09 PM
    Completed
    February 25, 2023 at 12:09 PM

    We're happy to report that the system issue has been fully resolved, and all services are now operating as expected. Our team has been working tirelessly to address the problem, and we apologize for any inconvenience it may have caused.

    We appreciate your patience and understanding during this time, and we want to assure you that we will continue to monitor the situation closely to ensure the stability and reliability of our systems. If you experience any further issues, please don't hesitate to contact our support team for assistance. Thank you for choosing our services.

  • Update
    February 25, 2023 at 11:41 AM
    In progress
    February 25, 2023 at 11:41 AM

    We have identified the root cause of the system issue, and our team is working to resolve it as quickly as possible. We expect to have the problem fully resolved within the next 30 minutes. We apologize for any inconvenience this has caused and appreciate your patience during this time.

    Additionally, we want to assure our customers that we will be conducting a thorough investigation into the incident to prevent similar issues from occurring in the future. We take system reliability and performance very seriously, and we are committed to providing the highest level of service possible. We will keep you informed of any further updates and thank you for your understanding.

  • Update
    February 25, 2023 at 9:37 AM
    In progress
    February 25, 2023 at 9:37 AM

    We want to provide an update on the status of our system restoration of DA004. Unfortunately, we are still waiting for the backup of DA004 to be fully restored. We understand that this delay is causing inconvenience and frustration, and we sincerely apologize for the disruption. Our team is continuing to work around the clock to expedite the process and restore normal service as quickly as possible. We appreciate your patience and understanding as we work to resolve the issue. We will continue to provide updates as new information becomes available.

  • Update
    February 25, 2023 at 8:11 AM
    In progress
    February 25, 2023 at 8:11 AM

    We regret to inform you that the restoration of DA004 from backup is still ongoing, and progress is slower than anticipated. Our team is actively working to expedite the process and we hope to have it completed within the next hour. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore full functionality.

  • Update
    February 25, 2023 at 4:56 AM
    In progress
    February 25, 2023 at 4:56 AM

    We are restoring a backup for DA004. We expect the server to be fully functional around 09:00 AM (CET).

  • Update
    February 25, 2023 at 4:06 AM
    In progress
    February 25, 2023 at 4:06 AM

    We are still waiting for DA004. All else is completed.

  • Update
    February 25, 2023 at 3:06 AM
    In progress
    February 25, 2023 at 3:06 AM

    We are almost done. Everything should be online again except two servers: DA004 and our backend server responsible for our own Site websites.

  • In progress
    February 24, 2023 at 10:00 PM
    In progress
    February 24, 2023 at 10:00 PM

    Maintenance is now in progress

  • Planned
    February 24, 2023 at 10:00 PM
    Planned
    February 24, 2023 at 10:00 PM

    Dear Valued Customers,

    We want to inform you that this Friday at 23:00 (Central Europe Time), we will be performing a critical datacenter migration. As part of this migration, we will physically relocate our servers to a different datacenter.

    We understand that this migration will result in downtime to all our services and websites. However, we assure you that this move is necessary for us to enhance the quality of our services and ensure better performance for you in the future.

    We have carefully planned this migration to minimize any inconvenience to you. We expect that all our services will be back online at 04:00 on Saturday.

    We apologize for any inconvenience this may cause and thank you for your patience and understanding during this time. If you have any questions or concerns regarding the migration, please do not hesitate to contact us.