Duration: 4 hours

Affected Components: Mail002, Mail005, Spamfilter1, DA022, Mail004, Spamfilter2, Mail001, Webmail, Mail003, DA023

May 6, 20:00:00 GMT+0
Identified - We will perform scheduled maintenance on DA022, DA023 and our mail servers tonight between 22:00 and 02:00 Amsterdam time. During this maintenance window, services hosted on these servers may be temporarily unavailable or experience short interruptions. This may affect websites, control panel access, email sending and email receiving. We will do our best to keep the impact as limited as possible. Thank you for your understanding..

May 6, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

May 7, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 15 minutes

Affected Components: Webmail

Mar 20, 21:00:00 GMT+0
Identified - Earlier today, we experienced an unexpected issue affecting our webmail service. The issue has now been resolved. To help prevent this from happening again, we will carry out urgent maintenance this evening at 22:00\. During this time, there may be a brief disruption to webmail access..

Mar 20, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 20, 21:15:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours

Affected Components: Mail005, Spamfilter1, Mail004, Spamfilter2, Mail001, Webmail, Mail002, Mail003, , Mail servers →

Mar 11, 22:00:00 GMT+0
Identified - We will be performing maintenance on all mail servers. During this maintenance window, there may be brief downtime or temporary connection issues. We will make every effort to keep any disruption to a minimum..

Mar 11, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 12, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 22 minutes

Affected Components: DA007

Mar 4, 22:00:00 GMT+0
Identified - We will perform MySQL/MariaDB maintenance on DA007 tonight at 23:00. Expected duration: \~2 hours Expected downtime (MySQL/MariaDB): up to \~1 hour During the downtime, websites and applications that depend on the database may be temporarily unavailable or show errors. We will monitor the maintenance closely and restore full service as soon as possible..

Mar 4, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 4, 22:21:34 GMT+0
Completed - Maintenance has completed successfully..

Duration: 10 minutes

Affected Components: , Site.nl, Site.es, Site.de, Site.fr, Site.eu, Site.be, Site websites →

Mar 3, 13:38:12 GMT+0
Investigating - During our weekly update rollout to our website and dashboard, an issue occurred that may impact normal functionality for some users. Our team is actively investigating and working to resolve this as quickly as possible..

Mar 3, 13:48:02 GMT+0
Resolved - This incident has been resolved..

Duration: 11 minutes

Affected Components: DA023

Mar 3, 09:01:24 GMT+0
Investigating - We are currently experiencing some issues on DA023\. We are investigating the cause..

Mar 3, 09:12:32 GMT+0
Resolved - This incident has been resolved. We will implement measures to help prevent similar problems in the future. .

Duration: 3 hours

Affected Components: Mail005, Spamfilter1, Mail004, Spamfilter2, Mail001, Webmail, Mail002, Mail003, , Mail servers →

Feb 26, 22:00:00 GMT+0
Identified - This evening at 23:00, we will perform urgent maintenance on our mail infrastructure. Affected systems: * Mail servers: 001, 002, 003, 004, 005 * spamfilter1 and spamfilter2 * Webmail Expected impact: * Possible downtime of up to 1 hour in total (we expect it to be significantly less) * During the downtime, sending and receiving email may be unavailable We apologize for the inconvenience and appreciate your understanding..

Feb 26, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 27, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: DA013, DA029, DA015, DA025, DA010, DA026, DA012, DA027, DA024, DA011, DA014, DA028

Dec 17, 21:00:00 GMT+0
Identified - We would like to inform you that we will be performing planned maintenance on our servers. During this maintenance window we will update the server software to the latest stable versions. After the update, our engineers will thoroughly check all services to ensure that everything is working correctly. We do not expect major impact, but short interruptions in availability may occur during the maintenance..

Dec 17, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 18, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: DA013, DA029, DA015, DA025, DA010, DA026, DA012, DA027, DA024, DA011, DA014, DA028

Dec 10, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 11, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 10, 21:00:00 GMT+0
Identified - We would like to inform you that we will be performing planned maintenance on our servers. During this maintenance window we will update the server software to the latest stable versions. After the update, our engineers will thoroughly check all services to ensure that everything is working correctly. We do not expect major impact, but short interruptions in availability may occur during the maintenance..

Duration: 4 hours

Affected Components: DA021, DA009, DA005, DA022, DA007, DA008, DA020, DA018, DA023, DA017, DA019, DA006

Dec 3, 21:00:00 GMT+0
Identified - We would like to inform you that we will be performing planned maintenance on our servers. During this maintenance window we will update the server software to the latest stable versions. After the update, our engineers will thoroughly check all services to ensure that everything is working correctly. We do not expect major impact, but short interruptions in availability may occur during the maintenance..

Dec 3, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 4, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Spamfilter2, DA015, DA024

Oct 23, 21:00:00 GMT+0
Identified - Scheduled maintenance will occur during this period. You may experience intermittent service interruptions. Expected total downtime is up to 30 minutes, though it may be shorter..

Oct 23, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 23, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 34 minutes

Affected Components: DA018

Aug 12, 08:30:00 GMT+0
Investigating - The IP address of DA018 has been null routed. We are investigating the issue and working with the DC to fix the problem..

Aug 12, 09:04:06 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours

Affected Components: DA005, DA014, DA012, Mail001, Webmail, DA029, DA027

Jul 17, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 16, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 16, 20:00:00 GMT+0
Identified - After the major downtime on **June 2**, caused by an unannounced data center migration by our previous infrastructure provider, we faced weeks of instability and disruptions. That situation made it clear: we couldn’t continue relying on a partner we couldn’t trust. Since then, we’ve been working hard behind the scenes to build something better—something faster, more stable, and more future-proof. Now we’re happy to share the good news: **we’re migrating to our brand-new platform this week**. --- ### 🚀 What’s New? 1. **10x More Power** The new platform runs on CPUs that are up to **10 times faster** than those on our previous servers. 2. **More Memory & Cores** Each server has **a lot more CPU cores and RAM**, running on **brand-new hardware** built specifically for performance and reliability. 3. **All-NVMe Storage** We’ve switched to **100% enterprise-grade NVMe SSDs**—which means blazing-fast read/write speeds (up to 10x faster than before). 4. **Built-in Redundancy** Every hosting server now runs on **two physical machines at the same time**, with real-time replication. If one ever fails, the other takes over instantly—**no downtime**. 5. **24/7 On-Site Support** Our new data center is staffed around the clock. If something goes wrong, someone is there to physically step in right away. --- ### 🔄 About the Migration We’re doing everything we can to make this transition as smooth as possible. There **won’t be any planned downtime**, but please note: There _might_ be some **data loss** between the time we take a backup and the moment it’s restored on the new server. To avoid losing changes, we recommend not making any critical updates during your scheduled migration window. If your domain uses **our nameservers**, we’ll update the IP addresses automatically. If you use **external nameservers**, you’ll need to manually update your A records (IP addresses), as we don’t have access to do that for you. We will email you the new IP addresses for your services. The old IP addresses will keep functioning at first for http and https traffic, but will stop functioning soon. --- We really believe this upgrade is a big step forward, and we’re excited to bring you the performance and reliability you deserve. As always, our promise remains the same: **“Where high quality and low prices meet.”**.

Duration: 6 hours

Affected Components: DA007, NS1, DA009, DA006, DA024, DA011, DA019, DA017, DA026, Spamfilter2

Jul 16, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 15, 20:00:00 GMT+0
Identified - After the major downtime on **June 2**, caused by an unannounced data center migration by our previous infrastructure provider, we faced weeks of instability and disruptions. That situation made it clear: we couldn’t continue relying on a partner we couldn’t trust. Since then, we’ve been working hard behind the scenes to build something better—something faster, more stable, and more future-proof. Now we’re happy to share the good news: **we’re migrating to our brand-new platform this week**. --- ### 🚀 What’s New? 1. **10x More Power** The new platform runs on CPUs that are up to **10 times faster** than those on our previous servers. 2. **More Memory & Cores** Each server has **a lot more CPU cores and RAM**, running on **brand-new hardware** built specifically for performance and reliability. 3. **All-NVMe Storage** We’ve switched to **100% enterprise-grade NVMe SSDs**—which means blazing-fast read/write speeds (up to 10x faster than before). 4. **Built-in Redundancy** Every hosting server now runs on **two physical machines at the same time**, with real-time replication. If one ever fails, the other takes over instantly—**no downtime**. 5. **24/7 On-Site Support** Our new data center is staffed around the clock. If something goes wrong, someone is there to physically step in right away. --- ### 🔄 About the Migration We’re doing everything we can to make this transition as smooth as possible. There **won’t be any planned downtime**, but please note: There _might_ be some **data loss** between the time we take a backup and the moment it’s restored on the new server. To avoid losing changes, we recommend not making any critical updates during your scheduled migration window. If your domain uses **our nameservers**, we’ll update the IP addresses automatically. If you use **external nameservers**, you’ll need to manually update your A records (IP addresses), as we don’t have access to do that for you. We will email you the new IP addresses for your services. The old IP addresses will keep functioning at first for http and https traffic, but will stop functioning soon. --- We really believe this upgrade is a big step forward, and we’re excited to bring you the performance and reliability you deserve. As always, our promise remains the same: **“Where high quality and low prices meet.”**.

Jul 15, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 36 minutes

Affected Components: Site.de, Site.be, , Site.eu, Site.nl, Site.es, Site.fr, Site websites →

Jul 14, 20:00:00 GMT+0
Identified - Our main websites ([Site.eu](http://Site.eu), [Site.de](http://Site.de), [Site.fr](http://Site.fr), [Site.nl](http://Site.nl), [Site.es](http://Site.es)) will be transferred to our new platform During this time, our websites will be unavailable. .

Jul 14, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 14, 20:35:42 GMT+0
Completed - Maintenance has completed successfully..

Duration: 6 hours

Affected Components: DA022, DA016, DA015, DA025, DA010, Mail002, DA018

Jul 14, 20:00:00 GMT+0
Identified - After the major downtime on **June 2**, caused by an unannounced data center migration by our previous infrastructure provider, we faced weeks of instability and disruptions. That situation made it clear: we couldn’t continue relying on a partner we couldn’t trust. Since then, we’ve been working hard behind the scenes to build something better—something faster, more stable, and more future-proof. Now we’re happy to share the good news: **we’re migrating to our brand-new platform this week**. --- ### 🚀 What’s New? 1. **10x More Power** The new platform runs on CPUs that are up to **10 times faster** than those on our previous servers. 2. **More Memory & Cores** Each server has **a lot more CPU cores and RAM**, running on **brand-new hardware** built specifically for performance and reliability. 3. **All-NVMe Storage** We’ve switched to **100% enterprise-grade NVMe SSDs**—which means blazing-fast read/write speeds (up to 10x faster than before). 4. **Built-in Redundancy** Every hosting server now runs on **two physical machines at the same time**, with real-time replication. If one ever fails, the other takes over instantly—**no downtime**. 5. **24/7 On-Site Support** Our new data center is staffed around the clock. If something goes wrong, someone is there to physically step in right away. --- ### 🔄 About the Migration We’re doing everything we can to make this transition as smooth as possible. There **won’t be any planned downtime**, but please note: There _might_ be some **data loss** between the time we take a backup and the moment it’s restored on the new server. To avoid losing changes, we recommend not making any critical updates during your scheduled migration window. If your domain uses **our nameservers**, we’ll update the IP addresses automatically. If you use **external nameservers**, you’ll need to manually update your A records (IP addresses), as we don’t have access to do that for you. We will email you the new IP addresses for your services. The old IP addresses will keep functioning at first for http and https traffic, but will stop functioning soon. --- We really believe this upgrade is a big step forward, and we’re excited to bring you the performance and reliability you deserve. As always, our promise remains the same: **“Where high quality and low prices meet.”**.

Jul 14, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 15, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: Spamfilter1, DA020, DA021, DA004, Mail003, DA013, DA008, DA023, DA028

Jul 13, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 14, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 13, 20:00:00 GMT+0
Identified - After the major downtime on **June 2**, caused by an unannounced data center migration by our previous infrastructure provider, we faced weeks of instability and disruptions. That situation made it clear: we couldn’t continue relying on a partner we couldn’t trust. Since then, we’ve been working hard behind the scenes to build something better—something faster, more stable, and more future-proof. Now we’re happy to share the good news: **we’re migrating to our brand-new platform this week**. --- ### 🚀 What’s New? 1. **10x More Power** The new platform runs on CPUs that are up to **10 times faster** than those on our previous servers. 2. **More Memory & Cores** Each server has **a lot more CPU cores and RAM**, running on **brand-new hardware** built specifically for performance and reliability. 3. **All-NVMe Storage** We’ve switched to **100% enterprise-grade NVMe SSDs**—which means blazing-fast read/write speeds (up to 10x faster than before). 4. **Built-in Redundancy** Every hosting server now runs on **two physical machines at the same time**, with real-time replication. If one ever fails, the other takes over instantly—**no downtime**. 5. **24/7 On-Site Support** Our new data center is staffed around the clock. If something goes wrong, someone is there to physically step in right away. --- ### 🔄 About the Migration We’re doing everything we can to make this transition as smooth as possible. There **won’t be any planned downtime**, but please note: There _might_ be some **data loss** between the time we take a backup and the moment it’s restored on the new server. To avoid losing changes, we recommend not making any critical updates during your scheduled migration window. If your domain uses **our nameservers**, we’ll update the IP addresses automatically. If you use **external nameservers**, you’ll need to manually update your A records (IP addresses), as we don’t have access to do that for you. We will email you the new IP addresses for your services. The old IP addresses will keep functioning at first for http and https traffic, but will stop functioning soon. --- We really believe this upgrade is a big step forward, and we’re excited to bring you the performance and reliability you deserve. As always, our promise remains the same: **“Where high quality and low prices meet.”**.

Duration: 10 hours and 32 minutes

Affected Components: Site.de, DA007, NS1, Spamfilter1, DA020, DA009, DA014, DA006, DA021, DA004, DA012, DA005, DA022, Site.be, DA013, DA017, Mail001, DA016, DA019, DA015, DA008, Webmail, Site.nl, DA025, DA026, DA029, DA027, DA024, DA010, Site.es, Mail002, Spamfilter2, Site.eu, DA011, Site.fr, DA023, DA028, DA018

Jul 2, 07:00:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 2, 01:06:58 GMT+0
Investigating - We are currently investigating this incident..

Jul 2, 01:28:00 GMT+0
Identified - Some network segments have recovered, while others are unfortunately still down. DC personnel are currently on-site in the data center working to resolve the network issues as quickly as possible..

Jul 2, 11:39:00 GMT+0
Resolved - The incident from earlier today has been resolved. The outage was caused by a combination of network and power issues at the new datacenter where our current platform has been hosted since the migration on June 2\. This situation once again highlights the urgency of moving to our new and improved hosting platform, which will provide improved reliability, speed and redundancy. We are expecting delivery of the new platform very soon, after which we will begin the migration process..

Duration: 19 minutes

Affected Components: DA028, DA029, DA024

Jun 18, 13:22:32 GMT+0
Investigating - We are currently investigating this incident..

Jun 18, 13:41:28 GMT+0
Resolved - This incident has been resolved..

Duration: 4 minutes

Affected Components: DA017, DA014, DA006, DA013, DA016, DA015

Jun 16, 08:20:01 GMT+0
Resolved - This incident has been resolved..

Jun 16, 08:16:27 GMT+0
Investigating - We are currently investigating this incident..

Duration: 2 hours and 20 minutes

Affected Components: DA018, DA017, Site.de, DA007, NS1, Spamfilter1, DA020, DA009, DA014, DA006, DA021, DA004, DA012, DA005, DA023, DA022, Site.be, DA013, DA011, Mail001, DA016, DA019, DA015, DA008, Spamfilter2, Webmail, Site.nl, Site.eu, Site.fr, DA025, DA026, DA028, DA029, DA027, DA024, DA010, Site.es, Mail002

Jun 13, 00:22:00 GMT+0
Resolved - This incident has been resolved..

Jun 12, 22:02:13 GMT+0
Investigating - We are currently investigating this incident..

Jun 12, 22:08:36 GMT+0
Investigating - We are currently experiencing a network outage affecting all of our services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will follow as we learn more..

Jun 12, 22:19:06 GMT+0
Identified - Investigation indicates that the issue originates from our upstream network providers. They are currently working on resolving the problem..

Jun 12, 23:08:31 GMT+0
Identified - Unfortunately, the network outage is still ongoing. At this time, we do not have an estimated time for resolution, as we are dependent on our upstream providers to resolve the issue. We understand the impact this may have and sincerely apologize for the inconvenience. We are closely monitoring the situation and will provide further updates as soon as we have more information..

Duration: 1 hour and 41 minutes

Affected Components: DA024, DA023, DA022

Jun 7, 06:49:00 GMT+0
Investigating - We are currently experiencing an outage affecting webhosting servers DA022, DA023, and DA024\\. Our datacenter partner is en route to the servers to perform necessary physical intervention. We expect services to be restored within the next hour. Our apologies for the inconvenience..

Jun 7, 08:30:00 GMT+0
Resolved - The webhosting servers DA022, DA023, and DA024 are now back online. To clarify the situation: each webhosting server operates on two physical servers — one actively running, and one serving as a standby copy with the server powered off. In the event of a failure, we immediately activate the standby copy, resulting in only a few seconds of downtime. However, since the datacenter migration last Monday, we temporarily lost access to the tooling that enables this automated failover. As a result, our datacenter partner’s personnel had to physically intervene onsite to resolve the issue, which led to a longer-than-normal downtime. Under normal circumstances, such an issue would not even be noticeable. Looking ahead: the first servers in our new, state-of-the-art, high-performance platform will be brought into production on **June 16th**. Shortly after, we will inform all customers about the migration plan from our current platform to this improved infrastructure..

Duration: 5 minutes

Affected Components: DA018, DA017, Site.de, DA007, DA010, DA005, Mail001, NS1, Spamfilter1, DA020, DA009, DA014, DA006, DA021, DA004, DA012, DA023, Site.be, DA013, DA011, DA016, DA019, DA024, DA015, DA008, DA022, Spamfilter2, Webmail, Site.nl, Site.eu, Site.fr, DA025, DA026, DA028, DA029, DA027, Site.es, Mail002

Jun 5, 08:18:42 GMT+0
Investigating - We are currently investigating this incident..

Jun 5, 08:23:15 GMT+0
Resolved - We just experienced a brief network outage affecting all our servers for approximately 5 minutes. After the severe disruption we all endured on Monday, this incident caused renewed concern. Fortunately, all systems are now fully operational again. That said, this incident once more highlights the urgent need for the significant infrastructure investments we are preparing to make. These upgrades are aimed at preventing both major and minor disruptions like those seen today and earlier this week. We sincerely apologize for the inconvenience and appreciate your continued patience as we work to build a more resilient hosting environment..

Duration: 8 hours and 49 minutes

Affected Components: DA014, DA018, DA017, Site.de, DA007, DA006, DA010, DA005, Mail001, NS1, Spamfilter1, DA020, DA021, DA009, DA012, DA023, Site.be, DA013, DA011, DA016, DA019, DA024, DA015, DA008, DA022, Spamfilter2, Webmail, Site.nl, Site.eu, Site.fr, DA004, DA025, DA026, DA028, DA029, DA027, Site.es, Mail002

Jun 2, 06:14:32 GMT+0
Investigating - We are currently investigating this incident..

Jun 2, 13:12:07 GMT+0
Identified - Unfortunately, our servers are still unavailable. The underlying issue remains related to ongoing networking problems. Our team is working closely with the datacenter and network providers to resolve this as quickly as possible. We understand how disruptive this is and deeply regret the impact it may have on you..

Jun 2, 06:48:44 GMT+0
Identified - We are currently experiencing a full outage across our servers due to unexpected temperature management issues at our datacenter. To prevent any potential damage, we are urgently relocating our infrastructure to another datacenter. Please note that we would have preferred not to proceed with this relocation at this time. However, we have been left with no choice by the company that manages our servers. Estimated downtime: 2,5 hours We sincerely apologize for the inconvenience this may cause. A more robust and permanent solution will be implemented at a later stage to prevent similar issues in the future. We appreciate your patience and understanding. Further updates will follow as the situation progresses..

Jun 2, 09:15:19 GMT+0
Identified - We are currently in the final phase of recovery and are expecting the servers to be booted any moment now. We sincerely apologize for the inconvenience and thank you for your patience..

Jun 2, 09:48:23 GMT+0
Identified - We are resolving issues related to IP routing which are affecting network availability..

Jun 2, 10:41:25 GMT+0
Identified - Our servers are still offline, despite earlier hopes that they would be available by now. We sincerely apologize for the ongoing disruption. Currently the root cause lies with network issues at our upstream providers, who are actively working on resolving them. We expect our servers to become available once these network problems are fixed. Today has been a very difficult day for our entire team. This is not the level of service we stand for, and we fully understand the frustration this may cause. Once everything is back online, we will implement strong measures to prevent anything like this from happening again..

Jun 2, 14:27:40 GMT+0
Identified - Some of our servers are now available again. While this is a positive step forward, not all systems are back online yet — we are actively working to restore the remaining services..

Jun 2, 15:03:09 GMT+0
Resolved - The incident has now been resolved. All servers are back online. We sincerely apologize for the extended downtime and the inconvenience this has caused. Today was a deeply frustrating and disappointing day for us — our services were unavailable for many hours, which is absolutely not in line with the standards we represent. This is not how a hosting company should operate, and we take full responsibility. In the coming days, we will take decisive steps to upgrade our infrastructure and ensure that all our providers and partners meet the same high standards we expect of ourselves. We are committed to learning from this incident and doing everything necessary to prevent such disruptions from happening again..

Duration: 9 minutes

Affected Components: DA019, Mail002, DA005, NS1, Spamfilter1, DA020

Feb 3, 10:43:39 GMT+0
Investigating - We are currently investigating this incident. We're experiencing problems on a hypervisor. .

Feb 3, 10:52:28 GMT+0
Resolved - This incident has been resolved. We're implementing measures to prevent this from happening again. .

Duration: 34 minutes

Affected Components: DA019

Feb 2, 06:41:00 GMT+0
Investigating - We're currently experiencing downtime on DA019\. Our team is actively investigating the cause and working to resolve the issue as soon as possible. We will provide updates as we have more information..

Feb 2, 07:15:00 GMT+0
Resolved - This incident has been resolved..

Affected Components: Site.de, Site.fr, Site.eu, Mail002, Site.es, Mail001, Webmail, Site.nl, Site.be

Nov 27, 06:00:00 GMT+0
Resolved - Last night, we performed maintenance on some of our servers. As there was no planned downtime, we did not issue an announcement beforehand. However, it appears that unforeseen issues arose during this maintenance, which were not detected by our monitoring systems. These issues impacted the servers in question. We sincerely apologize for any inconvenience this may have caused. To ensure this does not happen again, we are reviewing and tightening our monitoring protocols to better detect and address similar situations in the future..

Duration: 18 minutes

Affected Components: DA020

Nov 12, 12:24:13 GMT+0
Investigating - We are currently experiencing a connectivity issue with DA020\. The server itself is operational but currently unreachable. Our team is actively investigating the cause, and early indications suggest it may be related to a possible DDoS attack. We will provide updates as we have more information..

Nov 12, 12:42:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 13 minutes

Affected Components: Site.de, Site.fr, Site.eu, Site.es, Site.nl, Site.be

Nov 9, 14:07:24 GMT+0
Investigating - We are currently investigating this incident..

Nov 9, 14:32:49 GMT+0
Identified - During our weekly website and dashboard updates, we encountered an issue that is currently affecting website functionality. We are actively working on rolling back the update to restore normal operations. We apologize for the inconvenience and appreciate your patience during this process..

Nov 9, 15:20:15 GMT+0
Resolved - The incident has been resolved, and normal functionality has been restored. We apologize for any inconvenience caused and thank you for your patience..

Duration: 24 minutes

Affected Components: DA018, DA004, DA007

Nov 9, 08:23:32 GMT+0
Investigating - We are currently investigating this incident..

Nov 9, 08:48:00 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: DA016, DA018, DA017, DA019, DA010, DA020, DA021, DA009, DA022, DA011

Oct 25, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 25, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 25, 20:00:00 GMT+0
Identified - We will be performing updates on the following servers: DA019, DA020, DA010, DA021, DA009, DA011, DA016, DA017, DA022, and DA018\. Each web hosting server may experience up to 30 minutes of downtime, although we anticipate a much shorter duration. Thank you for your patience as we work to enhance our services..

Duration: 5 hours and 48 minutes

Affected Components: Site.de, Site.fr, Site.eu, Mail002, Site.es, NS1, Site.nl, Site.be

Aug 31, 06:54:36 GMT+0
Identified - We are currently experiencing an issue with one of our hypervisors, impacting multiple servers. Our team is actively working to resolve the situation as quickly as possible. We appreciate your patience and will provide updates as soon as more information is available..

Aug 31, 07:21:42 GMT+0
Identified - Unfortunately, the issue is taking longer to resolve than we had anticipated. We are actively working to restore the affected services. Due to this problem, logging into your dashboard on our website is currently unavailable. Additionally, email accounts on mail002 are also inaccessible at this time..

Aug 31, 11:32:38 GMT+0
Monitoring - We are actively working to restore the affected services. We apologize for the extended disruption..

Aug 31, 12:42:50 GMT+0
Resolved - The issues have been resolved. We will investigate further and implement measures to prevent similar problems in the future. We apologize for the inconvenience of this disruption. .

Duration: 2 hours

Affected Components: DA008

Aug 24, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 24, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 24, 20:00:00 GMT+0
Identified - We will be conducting maintenance on DA008, which may result in up to an hour of server downtime, though the actual downtime could be significantly shorter..

Duration: 19 minutes

Affected Components: DA019

Jul 31, 21:25:14 GMT+0
Completed - Maintenance has completed successfully..

Jul 31, 21:06:42 GMT+0
Identified - We are planning to increase the disk space of the DA019 server. To implement these changes, a server reboot will be necessary. Estimated downtime: a couple of minutes..

Duration: 54 minutes

Affected Components: Site.de, Site.fr, Site.eu, Site.es, NS1, Spamfilter1, Site.nl, Site.be

Jul 26, 16:22:38 GMT+0
Identified - We are in the process of migrating NS1 and Spamfilter1 to a different hypervisor. This change will also fix the current issues on our website / customer dashboard..

Jul 26, 16:38:41 GMT+0
Resolved - This incident has been resolved. Our team is currently investigating the root cause of the problem and personnel are en route to the data center. We will also explore measures to minimize the impact of similar issues in the future. Thank you for your patience and understanding..

Jul 26, 15:44:26 GMT+0
Investigating - We are currently investigating this incident..

Duration: 45 minutes

Affected Components: Webmail

Mar 26, 10:39:54 GMT+0
Investigating - We are currently experiencing a technical issue with our webmail service that is affecting the ability to send emails. Our initial investigation indicates that this issue does not impact email sending through our SMTP servers, which remain fully functional. Our technical team is actively working to identify and resolve the issue to restore full functionality to the webmail service as soon as possible..

Mar 26, 11:25:14 GMT+0
Resolved - This issue has been resolved..

Duration: 17 minutes

Affected Components: Mail002

Mar 18, 20:25:53 GMT+0
Investigating - We are currently addressing an issue affecting our Mail002 server. Our team is actively investigating the source of the problem to resolve it promptly. During this time, access to your email accounts (if hosted on mail002), including sending and receiving emails, will be temporarily unavailable. We appreciate your understanding and patience while we work to restore full service..

Mar 18, 20:43:00 GMT+0
Resolved - We are pleased to report that the issue has been resolved. Our investigation revealed that the problem was caused by a spammer sending spam from our servers. While the spam was successfully blocked, this activity led to an overload on our server, resulting in delays in sending emails..

Duration: 9 hours and 6 minutes

Affected Components: Site.de, Site.fr, Site.eu, Site.es, Site.nl, Site.be

Mar 7, 23:57:37 GMT+0
Identified - We are currently experiencing an issue with our dashboard that affects the creation of new email addresses, email forwarding, and catch-all email addresses. Our team has identified the problem and is actively working on a resolution. We anticipate that the issue will be resolved by the morning of Friday, March 8th. We apologize for any inconvenience this may cause and thank you for your understanding and patience. Should you have any questions or concerns, please do not hesitate to reach out to our support team..

Mar 8, 09:03:43 GMT+0
Resolved - This issue has been resolved..

Duration: 5 hours and 5 minutes

Affected Components: Site.de, Site.fr, Site.eu, Site.es, Site.nl, Site.be

Feb 15, 21:35:17 GMT+0
Resolved - This incident has been resolved..

Feb 15, 16:30:00 GMT+0
Identified - We would like to address an incident that affected the performance of our customer dashboard on our websites this evening. Due to unforeseen difficulties with an external service, the dashboard encountered interruptions, which were identified later by our monitoring than we would have preferred. We understand the importance of immediate and uninterrupted access to our dashboard for your domain name operations. To prevent reoccurrence and improve our response time, we have initiated measures to enhance our monitoring protocols for all external services linked to our systems. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding..

Affected Components: Site.de, Site.fr, Site.eu, Site.es, Site.nl, Site.be

Dec 28, 08:00:00 GMT+0
Resolved - We wish to inform you that recently, you may have encountered difficulties accessing certain functionalities on our website, particularly issues logging into the dashboard. This disruption stemmed from an unforeseen complication during our latest update, which is typically a seamless process. We can inform you that the issue has been resolved. We understand the importance of uninterrupted service and deeply regret any inconvenience this may have caused. We are implementing additional measures to prevent such occurrences in the future..

Duration: 30 minutes

Affected Components: Mail002, Mail001

Dec 21, 08:46:00 GMT+0
Resolved - This incident has been resolved..

Dec 21, 08:15:55 GMT+0
Investigating - We are writing to inform you of a current service interruption affecting our mail servers, mail001 and mail002. Our technical team has identified an issue and is actively investigating to determine the cause of the problem..

Duration: 1 day, 1 hour and 2 minutes

Affected Components: Site.de, Site.fr, Site.eu, Site.es, Site.nl, Site.be

Nov 7, 12:06:10 GMT+0
Investigating - We regret to inform you that our company websites are currently experiencing technical difficulties. At this time, users are unable to log into their dashboards, manage domain names, or place orders for new domain names. We understand the importance of these functionalities to our users, and we are actively investigating the root cause of the issue..

Nov 7, 12:13:51 GMT+0
Resolved - This incident has been resolved..

Nov 7, 12:31:11 GMT+0
Resolved - Unfortunately, our website are again unavailable. We are investigating what the reason could be..

Duration: 14 hours and 9 minutes

Affected Components: Site.be, DA006, DA008, Spamfilter2, Mail002, DA010, DA004, DA005, Mail001, NS1, Site.nl, Spamfilter1, Site.de, Site.fr, DA007, Site.eu

Feb 24, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 25, 03:06:33 GMT+0
Identified - We are almost done. Everything should be online again except two servers: DA004 and our backend server responsible for our own Site websites..

Feb 25, 04:56:40 GMT+0
Identified - We are restoring a backup for DA004. We expect the server to be fully functional around 09:00 AM (CET)..

Feb 25, 04:06:04 GMT+0
Identified - We are still waiting for DA004. All else is completed..

Feb 25, 08:11:28 GMT+0
Identified - We regret to inform you that the restoration of DA004 from backup is still ongoing, and progress is slower than anticipated. Our team is actively working to expedite the process and we hope to have it completed within the next hour. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore full functionality..

Feb 24, 22:00:00 GMT+0
Identified - Dear Valued Customers, We want to inform you that this Friday at 23:00 (Central Europe Time), we will be performing a critical datacenter migration. As part of this migration, we will physically relocate our servers to a different datacenter. We understand that this migration will result in downtime to all our services and websites. However, we assure you that this move is necessary for us to enhance the quality of our services and ensure better performance for you in the future. We have carefully planned this migration to minimize any inconvenience to you. We expect that all our services will be back online at 04:00 on Saturday. We apologize for any inconvenience this may cause and thank you for your patience and understanding during this time. If you have any questions or concerns regarding the migration, please do not hesitate to contact us..

Feb 25, 09:37:19 GMT+0
Identified - We want to provide an update on the status of our system restoration of DA004. Unfortunately, we are still waiting for the backup of DA004 to be fully restored. We understand that this delay is causing inconvenience and frustration, and we sincerely apologize for the disruption. Our team is continuing to work around the clock to expedite the process and restore normal service as quickly as possible. We appreciate your patience and understanding as we work to resolve the issue. We will continue to provide updates as new information becomes available..

Feb 25, 12:09:15 GMT+0
Completed - We're happy to report that the system issue has been fully resolved, and all services are now operating as expected. Our team has been working tirelessly to address the problem, and we apologize for any inconvenience it may have caused. We appreciate your patience and understanding during this time, and we want to assure you that we will continue to monitor the situation closely to ensure the stability and reliability of our systems. If you experience any further issues, please don't hesitate to contact our support team for assistance. Thank you for choosing our services..

Feb 25, 11:41:49 GMT+0
Identified - We have identified the root cause of the system issue, and our team is working to resolve it as quickly as possible. We expect to have the problem fully resolved within the next 30 minutes. We apologize for any inconvenience this has caused and appreciate your patience during this time. Additionally, we want to assure our customers that we will be conducting a thorough investigation into the incident to prevent similar issues from occurring in the future. We take system reliability and performance very seriously, and we are committed to providing the highest level of service possible. We will keep you informed of any further updates and thank you for your understanding..

Duration: 2 hours

Affected Components: DA006, DA008, DA004, DA005, DA007

Feb 2, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 2, 21:00:00 GMT+0
Identified - Dear valued customers, Please be advised that we will perform maintenance on web hosting servers DA004 to DA008 this evening at 22:00 CET. During this time, each server may experience up to 15 minutes of downtime. The purpose of this maintenance is to improve our server capacity and provide a better experience for you. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please do not hesitate to contact us..

Feb 2, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Affected Components: Site.eu, Site.be, Site.fr, Site.nl, Site.de

Jan 30, 20:57:54 GMT+0
Completed - We are planning for a scheduled maintenance during that time..