Site - DA022, DA023 and DA024 – Incident details

The webhosting servers DA022, DA023, and DA024 are now back online.

To clarify the situation: each webhosting server operates on two physical servers — one actively running, and one serving as a standby copy with the server powered off. In the event of a failure, we immediately activate the standby copy, resulting in only a few seconds of downtime.

However, since the datacenter migration last Monday, we temporarily lost access to the tooling that enables this automated failover. As a result, our datacenter partner’s personnel had to physically intervene onsite to resolve the issue, which led to a longer-than-normal downtime.

Under normal circumstances, such an issue would not even be noticeable.

Looking ahead: the first servers in our new, state-of-the-art, high-performance platform will be brought into production on June 16th. Shortly after, we will inform all customers about the migration plan from our current platform to this improved infrastructure.